PRIVACY POLICY
Effective Date : 05/11/2025
This Privacy Policy describes how SP Collections ("we", "our", or "us") collects, uses, and protects your personal data in compliance with the UK Data Protection Act 2018 and UK GDPR.
1. Information We Collect
We collect personal information when you:
• Register or make a purchase on our website
• Subscribe to our newsletter or marketing emails
• Contact us through forms, WhatsApp, or social media
Information may include:
• Full name, email address, phone number, billing and shipping address
• Payment details (handled securely by Stripe/PayPal — we do not store full card details)
• Order history, preferences, and browsing behavior
• Device information, IP address, and cookies for analytics
2. How We Use Your Information
We use your information to:
• Process and fulfill your orders efficiently
• Communicate order updates, promotions, and support messages
• Improve our website, product offerings, and user experience
• Prevent fraudulent transactions and ensure website security
3. Data Sharing
We only share necessary information with trusted third parties such as:
• Payment gateways (Stripe, PayPal, Revolut)
• Shipping and courier partners (Royal Mail, Evri, DPD)
• Analytics and marketing tools (Google Analytics, Meta Ads)
All third parties are GDPR-compliant and use your data solely for service fulfillment.
4. Data Retention
We retain order information for up to 7 years as required by UK tax law. You may request data deletion for marketing purposes anytime.
5. Your Rights
Under GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw marketing consent
• Request a copy of your data
For any request, email us at sproyalcollections@gmail.com — we respond within 14 business days.
6. Data Security
Our website uses SSL encryption to protect your data. Payment processing is handled securely via PCI-DSS-compliant partners.
